Terms of service

AnsweredRing is provided by [Company name B.V.], [Registered address, the Netherlands], registered with the Dutch Chamber of Commerce under number [KVK number] (“we”). These terms apply to every business (“you”) that creates an account. The service is for businesses, not for consumers.

AnsweredRing answers inbound phone calls to the numbers connected to your account with an AI assistant that you configure. The assistant gives callers information based on your instructions and, if you set a transfer number, transfers the caller to a person. The service does not place outbound calls.

The assistant is automated. It can misunderstand a caller or give an incomplete answer. You decide what it is allowed to say and you remain responsible for the information you give it.

• Give the assistant accurate instructions and keep them up to date.
• Do not use the service for emergency lines, medical or legal advice, or any situation where a missed or misunderstood call can cause harm.
• Do not remove or contradict the statement that tells callers they are speaking with an AI assistant.
• Make sure you are allowed to process your callers’ data this way, and inform them where the law requires it, for example in your own privacy notice.
• Keep your sign-in details secret and tell us promptly about any unauthorized use.

Each plan includes a number of call minutes per calendar month. A call is counted per started minute. On paid plans, minutes beyond the included amount are charged per minute at the rate shown on the pricing page. The trial plan has no extra minutes: when its minutes are used, calls are no longer answered until you choose a paid plan.

Subscriptions are billed monthly in advance; extra minutes are billed afterwards. Prices exclude VAT. Unused minutes do not carry over.

A subscription runs per month and renews automatically. You can cancel at any time; the cancellation takes effect at the end of the paid month. We may suspend an account that is not paid or that breaches these terms.

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on telephone carriers and on third-party speech and language services; an outage at one of them can prevent calls from being answered.

For the personal data of your callers you are the controller and we are your processor. The data processing agreement is part of these terms. How we handle your own account data is described in the privacy notice.

We are liable only for direct damage caused by our failure to perform, up to the amount you paid us in the twelve months before the event. We are not liable for indirect damage such as lost revenue or missed business. These limits do not apply to damage caused by our intent or gross negligence.

We may change these terms. We announce a change by email at least 30 days before it takes effect. If you do not agree, you can cancel before that date.

Dutch law applies. Disputes are submitted to the competent court in the district where we are established.